Kilimani Hospital Service Charter
This Service Charter outlines the standards you can expect from us. It reflects our commitment to delivering timely, affordable, and high-quality healthcare to all our patients.
Our Mission
To enhance healthcare outcomes and improve quality of life by providing accessible, innovative, and patient-centered solutions.
Our Vision
A world where every individual—regardless of background or location—can access affordable, high-quality healthcare.
Our Core Values
- Integrity: We always do what is right.
- Teamwork: We collaborate to deliver the best care.
- Innovation: We continuously improve health access.
- Compassion: We treat everyone with empathy and respect.
- Accountability: We take responsibility for our actions.
| Service | Client Obligation | Waiting Time |
|---|---|---|
| Ambulance Services | KSh 4,000 (within the city) | Up to 1 hour |
| Counseling Services | Consultation fee: KSh 1,500 | Up to 30 minutes |
| ECG | Pay for service | Up to 2 hours |
| EEG | Pay for service | Up to 2 hours |
| Emergencies | KSh 2,500 – KSh 10,500 | Immediate |
| General Consultation | Consultation fee: KSh 1,000 | Up to 50 minutes |
| Laboratory Routine Tests | Pay for service | Up to 50 minutes |
| Medical Examination | Pay for service | Up to 1 hour |
| Medical Letters | KSh 3,000 | Within 1 day |
| Nutrition Services | Consultation fee: KSh 1,500 | By appointment |
| Pharmacy Services | Pay for prescribed drugs | Immediate |
| Psychiatry Services | Consultation fee: KSh 3,000 | Up to 50 minutes |
| Psychology Services | Consultation fee: KSh 2,000 | By appointment |
| Referral Services | Free | Immediate |
| Special Laboratory Tests | Pay for service | Up to 2 days |
| Triage | Free | Up to 15 minutes |
- Respect and dignity
- Timely and quality healthcare services
- Privacy and confidentiality
- Clear and accurate information about your condition and treatment
- The right to give informed consent
- A clean, safe, and healing environment
- Provide accurate and complete medical information, including past illnesses, surgeries, and medications.
- Follow medical advice and instructions provided by healthcare professionals.
- Accept the consequences of refusing treatment or not adhering to medical guidance.
- Pay bills on time or notify the billing office if payment is not possible.
- Treat hospital staff and other patients with courtesy and respect.
- Minimize noise and observe visiting rules to maintain a restful environment.
Outpatient Services:
Monday – Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: Closed
Emergency Services:
24 hours, 7 days a week
Visiting Hours:
12:30 PM – 1:30 PM
4:30 PM – 6:00 PM
Kilimani Hospital
Nzoia Road, off Kisumu–Nairobi Highway
Next to Sai Petrol Station, Kisumu, Kenya
Reception: +254 038 008 715
Billing Inquiries: +254 769 735 753
This service charter will be reviewed annually or as need arises.